Generally, one can distinguish among three types of Benchmarking, which are found throughout Europe and the world.
2nd Best Practice Competition
Winner of the 2nd International Best Practice Competition was: ICA’s 3M Service Principle (Multiple Channels, Minimum Visits, Many Benefits Approach), Tan Kok Guan, Director -Citizen Services & Kong Yong Sin, 2 Deputy Head – Passport – Designate, Immigration & Checkpoints Authority, Singapore. Runners up were: